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Belgian Chocola

Last updated: 14 October 2026

1. Introduction

Welcome to Belgian Chocola, a Belgian chocolate workshop experience operated by Belgian Workshop Experiences in Bruges, Belgium.

We respect your privacy and are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.

This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and your rights when using our website, booking workshops, or contacting us.

2. Who We Are

Belgian Workshop Experiences is responsible for processing personal data collected through our website, booking system, and customer communications.

Business name: Belgian Workshop Experiences

Trading name: Belgian Chocola

Email: belgianchocola.support@gmail.com

Website: https://belgianchocola.com

For privacy-related questions or requests, please contact us by email.

3. Information We Collect

Depending on how you interact with our services, we may collect:

  • Personal information: Name, email address, telephone number, country of residence, and billing details where necessary.
  • Booking information: Workshop date, number of participants, booking references, payment status, special occasions, and additional requests.
  • Dietary information: Allergies or dietary requirements voluntarily provided to help us prepare your workshop.
  • Payment information: Transaction and payment confirmation details provided by secure third-party payment processors. We do not ordinarily store complete payment card details.
  • Technical information: IP address, device and browser information, website activity, referral sources, and cookie identifiers.
  • Communications: Messages and inquiries submitted through email, website forms, live chat, or messaging services.

We may also receive relevant booking information from third-party reservation platforms.

4. How and Why We Use Your Information

We process personal information for the following purposes and legal bases:

  • Booking and payment management (Contract): Processing reservations, confirming payments, managing workshop participation, and sending booking confirmations.
  • Legal and accounting obligations (Legal obligation): Maintaining financial records, meeting tax requirements, and complying with applicable laws.
  • Customer support and security (Legitimate interests): Responding to inquiries, resolving problems, preventing fraud, and maintaining website security, where our interests are not overridden by your rights.
  • Website analytics and advertising (Consent where required): Understanding website performance, measuring advertising campaigns, and improving our services.
  • Marketing communications (Consent or another applicable legal basis): Sending promotional information about our workshops and experiences where permitted by law.

Dietary or allergy information that qualifies as health-related special-category data is processed with explicit consent or another applicable GDPR exception, solely for appropriate workshop arrangements.

You may withdraw consent at any time without affecting processing lawfully carried out before withdrawal. You may also object to direct marketing at any time.

5. Third-Party Services and Data Sharing

We work with third-party service providers to operate our website and deliver our workshops.

These may include:

  • Booking and reservation platforms
  • Payment processing providers
  • Email and customer communication services
  • Website hosting and security providers
  • Website analytics and advertising services
  • Accounting and technical support providers

We may share relevant personal information with these providers when necessary for bookings, payments, customer support, legal obligations, or other purposes described in this policy.

Providers acting as data processors on our behalf are required to handle personal information according to applicable data protection obligations.

We do not sell customers’ personal information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support functionality and improve the customer experience.

These may include:

  • Essential cookies: Required for website operation, booking functionality, checkout, and security.
  • Analytics cookies: Used to understand website traffic and performance.

Where required by law, we obtain your consent before using non-essential cookies or similar tracking technologies.

You can manage your cookie preferences through our website’s consent controls, where available, or through your browser settings.

7. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable laws.

  • Booking and customer information is retained as necessary for reservations, customer service, and legitimate business requirements.
  • Payment and accounting records are retained according to Belgian legal and tax obligations.
  • Marketing information is retained while a valid legal basis applies or until you withdraw consent or object, subject to any necessary suppression records.
  • Dietary and allergy information is retained only as long as necessary for workshop arrangements unless a longer period is legally justified.
  • Website analytics and cookie data is retained according to the relevant settings and applicable requirements.

We delete or anonymize personal information when it is no longer necessary, unless continued retention is legally required.

8. International Data Transfers

Some third-party technology providers may process or access personal information outside the European Economic Area (EEA).

Where required, we ensure that appropriate GDPR safeguards are in place, such as European Commission adequacy decisions or Standard Contractual Clauses.

9. Your Rights Under the GDPR

Under applicable data protection laws, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Restrict or object to certain processing activities.
  • Request data portability where applicable.
  • Withdraw consent at any time.
  • Object to direct marketing.

To exercise these rights, contact belgianchocola.support@gmail.com.

We normally respond within one month, subject to legally permitted extensions.